Contextual inquiry

Recommended readings

Cooper, A., Reimann, R., & Cronin, D. (2007). Understanding Users: Qualitative Research. In: About Face 3: The Essentials of Interaction Design (3rd ed.) (pp. 49–73). Indianapolis, IN: Wiley Publishing, Inc.

Brown, D. M. (2010). Competitive Reviews. In: Communicating Design: Developing Web Site Documentation for Design and Planning (2nd ed.) (pp. 254–263). Berkley, CA: New Riders.

Brinck, T., Gergle, D., & Wood, S. D. (2002). Competitive analysis. In: Usability for the Web: Designing Web Sites that Work (pp 83–85). San Francisco, CA: Morgan Kaufmann Publishers.

Holtzblatt, K. and Beyer, H. R. (2013). Contextual Design. In: M. Soegaard, & D. Rikke Friis (eds.), The Encyclopedia of Human-Computer Interaction (2nd ed.). Aarhus, Denmark: The Interaction Design Foundation. Retrieved from

Dekker, S. W., Nyce, J. M., & Hoffman, R. R. (2003). From Contextual Inquiry to Designable Futures: What Do We Need to Get There? IEEE Intelligent Systems, 18(2), 74–77. doi:10.1109/MIS.2003.1193660

Bednar, P. M., & Welch, C. (2009). Contextual Inquiry and Requirements Shaping. In C. Barry, K. Conboy, M. Lang, G. Wojtkowski, & W. Wojtkowski (Eds.), Information Systems Development (pp. 225–236). Springer US.


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